Bringing the Museum Experience Online

Bringing the Museum Experience Online

What We Did
  • Digital Strategy
  • UX
  • Content Strategy
  • Visual Design
  • Technical Research
  • Web/eCommerce Development

With the 2026 anniversary of America's founding approaching, Colonial Williamsburg — the nation’s birthplace and world's largest living history museum — was gearing up for a banner year. And that meant transforming its digital footprint to better serve the nonprofit’s mission.

More Than a Museum Website

Colonial Williamsburg has a diverse set of audiences, from day-trippers to history buffs and teachers to corporate event planners. These audiences had been served in silos by websites that delivered poorly on the Foundation’s mission: to offer a compelling civic education for all, including those who might never visit.

A Unified Experience

Digital Pulp’s solution: Merge these distinct sites into one cohesive experience that educates both on-site and online visitors, offers visitor information, and serves those who want to stay at Colonial Williamsburg Resorts, the Foundation’s for-profit arm that helps fund its core mission.

How to Meet Audiences Where They Are

  • Make It Feel Simple

    The intuitive, audience-focused menu belies a web of interconnections that cross-promote visits and discovery, stays and donations to generate more revenue, while imbuing the entire experience with a historical layer.

  • Offer Pathways to Deep Dives

    Engaging content at the top level provides pathways for each audience to go deeper.

  • Combine the Practical with the Educational

    With education top of mind, Digital Pulp created a robust taxonomy-based system that offers on-site visitors wayfinding and visitor info, and also shows important historical information for each site.

Everything is Connected

We knew that an engaging museum website would evoke the on-site experience. An early insight set the stage: This was, and is, a real town, and as in any town, everything is connected. We created an interactive component to literally connect the dots.

A Resort with a Difference

Tech Integrations for an Online Museum

Our unified website offered the opportunity to make online booking effortless for visitors. Colonial Williamsburg had relied on a patchwork of legacy booking systems — from custom ticketing and events management platforms to separate systems for hotel, spa, golf and dining reservations. We made the complexity invisible by building the unified platform on the flexible, open-source Wagtail CMS and React framework. The API integrations and smooth handoffs Digital Pulp engineered let users plan their entire visit — from reserving a hayride to booking a room — in one place and without ever feeling that they’ve left the site. The digital experience is as immersive as the physical one.

This project pushed our team into new territory. We created a metacard that separated structured factual data from textual presentation content, and then blended them together in a highly manageable form— a cutting-edge, event-based approach for content syndication, hybrid website/app architecture, and other solutions.

Vasyl Zhuk, back end developer

A Platform Designed for Growth

Project Team

All we do is made possible by smart thinking and collaboration from everyone at Digital Pulp, but pulling this off took special attention from…

  • John Nacey, Production
  • Julia Kosulya, Technical Project Management
  • Karen Costikyan, UX Strategy Lead
  • Barbara Aria, Content Strategy Lead
  • Anna Kovatcheva, Experience Design Lead
  • Rohini Talreja, Analytics
  • Vasyl Zhuk, Back-End Development Lead
  • Jared Levi, Front-End Development Lead
  • Lauren Bennett, QA Lead

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